Terms of service

Effective Date: 12/07/2025

Welcome to BulltongAfrica! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from BulltongAfrica, you agree to be bound by these Terms.

1. Overview

BulltongAfrica is a UAE-based company offering natural, high-protein beef biltong snacks. Our products are sold via our website and official online stores (e.g., TikTok, Instagram, Shopify). By using our services, you accept all policies described here and in our Privacy Policy and Return & Refund Policy.

2. Eligibility

To place an order, you must:

  • Be at least 18 years old, or supervised by a legal guardian

  • Provide accurate, current, and complete contact and delivery information

  • Use the service for personal, non-commercial purposes (unless otherwise agreed in writing)

3. Product Information

We aim to provide accurate descriptions and images of our products. However:

  • Colors, packaging, and product presentation may vary slightly

  • Nutritional values and ingredients are listed for transparency, but customers with allergies should always review them carefully

  • All products are sold subject to availability

4. Orders & Payments

  • All prices are listed in AED unless otherwise stated

  • Orders are only confirmed upon receipt of full payment

  • We reserve the right to cancel or refuse any order (e.g., due to pricing error, suspected fraud, or supply issues)

  • Accepted payment methods: [e.g., Visa, Mastercard, Apple Pay, Tabby, etc.]

5. Shipping & Delivery

  • Orders are processed within 1–2 business days

  • Estimated delivery times vary by location and courier service

  • BulltongAfrica is not responsible for delays caused by third-party couriers or customs

6. Returns & Refunds

Please refer to our full Return & Refund Policy for detailed conditions. Generally:

  • Due to the perishable nature of our products, returns are not accepted unless the item is damaged, incorrect, or spoiled upon delivery

  • Refund requests must be submitted within 48 hours of delivery with photo proof

7. Intellectual Property

All content on this site—including text, logos, designs, images, and trademarks—is the intellectual property of BulltongAfrica and may not be used or reproduced without prior written consent.

8. Limitation of Liability

BulltongAfrica is not liable for:

  • Allergic reactions, misuse of the product, or failure to read ingredient warnings

  • Any indirect, incidental, or consequential damages arising from the use of our products or website

9. Privacy Policy

We respect your privacy. Please refer to our Privacy Policy for information on how your personal data is collected, used, and protected.

10. Modifications

We may update these Terms at any time without notice. Continued use of our services constitutes acceptance of the revised Terms. You are responsible for reviewing them regularly.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates (UAE). Any disputes shall be subject to the jurisdiction of the courts of Dubai, UAE.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: support@bulltongafrica.com