Refund policy

Return & Refund Policy

At BulltongAfrica, we take great pride in delivering high-quality, organic, grass-fed beef biltong to our customers. Your satisfaction is important to us. Please read our return and refund policy carefully to understand your rights and our responsibilities.

1. Perishable Goods

Due to the nature of our product (consumable and perishable), we do not accept returns once the package has been opened or tampered with. However, we will gladly replace or refund your purchase if the product arrives damaged, defective, or incorrect.

2. Returns Eligibility

You may be eligible for a return or refund if:

  • The wrong product or flavor was delivered

  • The item was damaged or spoiled upon arrival

  • The product packaging was compromised

  • You contacted us within 48 hours of receiving the item

To be eligible, the product must remain unopened and in its original packaging.

3. Non-Eligible Returns

We do not offer returns or refunds if:

  • You changed your mind after purchase

  • You didn’t like the taste or texture (as taste preferences are subjective)

  • The item was left uncollected or undelivered due to incorrect address details

4. How to Request a Refund or Replacement

To request a refund or replacement:

  1. Email us at support@bulltongafrica.com within 48 hours of receiving your order.

  2. Include your order number, a brief description of the issue, and photos of the item (if damaged or incorrect).

  3. Our team will assess the case and respond within 2 business days.

5. Refund Processing

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Replacements (if approved) will be shipped at no extra cost.

6. Order Cancellation

Orders can be cancelled within 2 hours of purchase, provided the order hasn’t been processed or shipped yet. Once shipped, cancellations are no longer possible.

7. Customer Satisfaction Guarantee

We’re committed to offering an honest, flavorful, and high-protein experience. If something isn’t right, we’ll work with you to make it right — just reach out and we’ll do our best to fix it.