Shipping Policy

Last updated: 12/07/2025

At BulltongAfrica, we’re committed to delivering your high-protein, all-natural beef biltong as quickly and efficiently as possible. Below is everything you need to know about our shipping process.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive a confirmation email or WhatsApp message once your order is on its way.

2. Delivery Within the UAE

• We offer nationwide delivery across all 7 Emirates.

• Standard delivery time: 1–3 business days.

• Delivery is handled via trusted courier partners.

• Delivery fees:

  • AED 15 for orders under AED 150

  • Free shipping on orders AED 150 and above

3. International Shipping

Currently, we do not offer international shipping. However, we’re working on expanding our reach beyond the UAE soon. Stay tuned!

4. Delivery Issues

If your order is:

• Delayed: Please allow up to 5 business days before contacting support.

• Marked as delivered but not received: Contact us within 24 hours.

• Damaged or incorrect: Refer to our Return & Refund Policy and contact us with photo evidence within 48 hours of delivery.

5. Address Accuracy

Please ensure your shipping address and contact details are correct at checkout. BulltongAfrica is not responsible for:

• Failed deliveries due to incorrect or incomplete addresses

• Additional charges from re-delivery attempts

6. Contact for Shipping Support

If you have any questions about your shipment, reach out to us:

📧 Email: support@bulltongafrica.com
📱 WhatsApp: +971 58 599 7322
📸 Instagram: @bulltong.ae

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Thanks, Jojo! Here's the updated Shipping Policy for BulltongAfrica, based on your latest details:

Shipping Policy

Last updated: [Insert Date]

At BulltongAfrica, we’re committed to delivering our premium, all-natural beef biltong to our customers in a fast and reliable way. Please read our shipping policy carefully.

1. Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive a confirmation message once your order has been dispatched.

2. Delivery Areas

We currently only deliver within Abu Dhabi and Dubai.

3. Delivery Timeframe

• Standard delivery time: 1–3 business days

• Deliveries are handled via trusted local couriers

4. Delivery Fees

• AED 7 flat rate for all orders under AED 100

• Free delivery for orders AED 100 and above

5. Address Accuracy

Please ensure your delivery address and contact number are accurate at checkout. We are not responsible for:

• Delays or failed deliveries due to incorrect addresses

• Additional fees for re-delivery due to customer error

6. Order Issues

If your order is:

• Delayed beyond 3 business days

• Delivered incorrectly or arrived damaged

Please contact us within 24–48 hours of delivery. We’ll do our best to resolve it quickly.

7. Contact Us

For shipping-related questions or support:

BulltongAfrica – Customer Support
📧 Email: support@bulltongafrica.com
📱 WhatsApp: +971 50 454 5523
📸 Instagram: @bulltong.ae